Browse products, add items to cart, proceed to checkout, fill shipping details, and complete payment via PhonePe or COD.

We accept UPI, Credit/Debit Cards, Wallets via PhonePe, and Cash on Delivery (COD).

Orders can be modified within 1 hour of placement. Contact support immediately at support@purrpawzz.com or +91 9494660914.

Yes! All payments are processed through PhonePe's secure gateway with industry-standard encryption (PCI-DSS compliant).

Yes! We provide professional grooming services at your home. Book through our website or call us.

Typically 60-90 minutes depending on pet size and service selected.

Ensure your pet is calm, inform us of any medical conditions, and have treats ready for positive reinforcement.

We handle pets with behavior issues, but safety is priority. Inform us in advance for special arrangements.

Metro cities: 2-4 days, Tier 2 cities: 4-6 days, Remote areas: 6-10 days after order processing.

Yes! Free shipping on orders above ₹1000. Orders below have nominal shipping charges.

Use our Track Order page with your order number and email. You'll also receive tracking details via email/SMS.

Courier will make 3 attempts. Contact them to reschedule. Provide alternate contact if needed.

7-day return window for unopened products. Contact us within 24 hours for damaged items.

Email support@purrpawzz.com with order number, reason, and photos. We'll guide you through the process.

Refunds processed within 5-7 days after receiving returned product. Bank credit takes 7-10 additional days.

No, for hygiene reasons. Only unopened food can be returned unless defective.

Click 'Login' → 'Sign Up', enter your details, verify email, and you're ready!

Click 'Forgot Password' on login page, enter email, and follow reset instructions.

Login → Go to 'My Account' → Edit your details and save changes.

Yes! Add and manage multiple addresses in your account profile.

Yes! We source from authorized distributors and brands. All products are 100% authentic.

Manufacturer warranty applies as per brand policy. Contact us for warranty claims.

You can request notification when back in stock or contact us for alternatives.

Yes! Contact support@purrpawzz.com for bulk orders and corporate inquiries.