Free shipping on orders over ₹1000
We want you to be completely satisfied with your purchase
Reach out to our support team within 7 days of delivery:
📧 Email: Purrandpawzz@gmail.com
📞 Phone: +91 70134 85663
Provide: Order number, reason for return, and photos (if damaged)
Our team will review your request within 24 hours and approve eligible returns. You'll receive return instructions via email.
• Pack item securely in original packaging
• Include order invoice/packing slip
• Schedule pickup (for defective items) or ship to our address
Return Address:
Purr & Pawzz Returns
Hyderabad, Telangana - 500001
India
Once we receive and inspect the product (2-3 business days), we'll process your refund or send exchange within 5-7 business days.
We currently process exchanges as returns + new orders:
If you receive a defective or damaged product:
For hygiene and safety reasons, opened pet food and treats cannot be returned unless defective or contaminated.
Refunds are processed within 5-7 business days after we receive the product. Bank credit takes additional 7-10 days.
For defective products, we arrange free pickup. For other returns, customer bears return shipping cost.
Yes! Contact us before returning and we'll help arrange direct exchange if the size is available.
100% Natural
Health care
PET SPA & CLINIC
Purr & Pawzz - Vet clinic, Pet Store and Spa | Gachibowli, Hyderabad. First floor, Plot No: 25, 211, My Home Vihanga Rd, TNGOs Colony, Gachibowli, Hyderabad, Telangana 500032
Purrandpawzz@gmail.com