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Purr & Pawzz
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Privacy Policy

Last Updated: January 16, 2026

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal details: Name, email address, phone number, and address
• Pet information: Pet name, type, breed, age, and medical history
• Payment information: Credit/debit card details, UPI IDs (processed securely through PhonePe)
• Booking details: Service preferences, appointment dates, and special instructions
2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your bookings and orders
• Send booking confirmations and updates
• Provide customer support and respond to inquiries
• Process payments securely through our payment gateway partners
• Improve our services and develop new features
• Send promotional offers and updates (with your consent)
3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operations (payment processors, delivery partners)
• Professional groomers assigned to your bookings
• Legal authorities when required by law
4. Payment Security

All payment transactions are processed through PhonePe's secure payment gateway. We do not store your complete credit card or debit card information on our servers. Payment information is encrypted and handled in compliance with industry standards (PCI-DSS).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time
7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Purr & Pawzz
Email: Purrandpawzz@gmail.com
Phone: +91 70134 85663
Address: Hyderabad, Telangana, India
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Purr & Pawzz

PET SPA & CLINIC

Purr & Pawzz - Vet clinic, Pet Store and Spa | Gachibowli, Hyderabad. First floor, Plot No: 25, 211, My Home Vihanga Rd, TNGOs Colony, Gachibowli, Hyderabad, Telangana 500032

+91 70134 85663
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Purrandpawzz@gmail.com