1. Acceptance of Terms

By accessing and using Purr & Pawzz ("we", "our", "us"), you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Offered

Purr & Pawzz provides:

3. Booking and Appointments

• All bookings are subject to availability and confirmation
• You must provide accurate information about your pet
• We reserve the right to refuse service if pets show aggressive behavior
• Appointments may be rescheduled with at least 24 hours notice
• Late cancellations (less than 24 hours) may incur charges

4. Payment Terms

• All prices are in Indian Rupees (INR) and include applicable taxes
• Payment can be made via PhonePe (UPI/Cards/Wallets) or Cash on Service/Delivery
• Online payments are processed securely through PhonePe gateway
• Full payment is required at the time of booking for online transactions
• We do not store your payment card information

5. Product Orders and Delivery

• Products are subject to availability
• Delivery timelines are estimates and may vary
• Shipping charges apply based on location and order value
• Orders above a certain amount may qualify for free shipping
• Products must be inspected upon delivery; report damages within 24 hours

6. User Responsibilities

You agree to:

7. Liability and Disclaimer

• We take utmost care in handling pets, but are not liable for pre-existing conditions
• Grooming services are performed by trained professionals
• We are not responsible for stress-related reactions in pets
• Product quality is guaranteed, but we are not liable for allergic reactions
• Our liability is limited to the service/product value

8. Cancellation and Refunds

Please refer to our Refund & Cancellation Policy for detailed information about cancellations, refunds, and exchanges.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Purr & Pawzz and protected by copyright laws. Unauthorized use is prohibited.

10. Privacy

Your use of our services is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

13. Contact Information

For questions regarding these Terms and Conditions, contact us: